The questions customers ask most often, grouped by topic. If your question is not answered here, our support team replies on e-mail and WhatsApp during business hours.
Buying and payment
Orders are placed online from the product page or the TDL Shop. Indian customers can pay by UPI, net banking, debit or credit card; international customers pay by card. GST is applied where applicable and a tax invoice is issued against your order.
Download and delivery
Delivery is instant and digital. The download link appears on your order page as soon as payment is confirmed and is also e-mailed to you. There is no physical shipment.
Installation and use
Loading the file takes about a minute; the full steps for TallyPrime and Tally ERP 9 are on the installation guide page. If the add-on does not appear, the cause is almost always a wrong file path, a blocked file or an unsupported Tally release.
Frequently asked questions
Do I get lifetime access after purchase?
Yes. The usage licence for the Tally serial number you purchased against is perpetual.
Why do you need my Tally serial number?
The add-on licence is bound to it. Without the correct serial number the add-on will not validate inside your Tally.
Will the add-on work on both TallyPrime and Tally ERP 9?
Most products support both. Each product page lists the tested versions, and the compatibility page has the full range.
Are updates free?
Compatibility updates for supported Tally releases are free during the update period described on the updates and version policy page. New feature versions may be chargeable.
Can I get a refund?
Digital add-ons are refundable under the conditions set out in our refund policy, primarily where the product does not function as described and support cannot resolve it.
Do you build custom requirements?
Yes. Custom TDL development and Tally implementation are offered as separate services; request a scope and quote from the custom solutions page.
How do I reach support?
By e-mail at support@tallymaster.in or on the phone and WhatsApp number listed in the site header, during business hours.