Our products are digital and delivered instantly, so refunds are handled case by case. This policy sets out exactly when a refund is available.
When we refund
- The add-on does not work on a Tally version listed as supported and our support team cannot resolve it
- The product does not do what the product page describes
- You were charged twice for the same order, or charged for an order that was never delivered
- Payment was taken but no licence or download was issued
When we cannot refund
- The product works as described but does not suit your internal process — this is a customisation request, not a defect
- You bought the wrong product; we will exchange it for the correct one instead
- The Tally version or edition is outside the supported range listed before purchase
- The file has been shared, modified or decompiled
- Custom development and implementation services already delivered or in progress
How to request a refund
- 1Write to support@tallymaster.in within 7 days of your order.
- 2Include your order number, the product name and your Tally serial number.
- 3Describe the problem and attach a screenshot of the error if there is one.
- 4Allow our team a reasonable opportunity to fix the issue first.
- 5If it cannot be fixed, the refund is approved and processed.
Processing time
Approved refunds are issued to the original payment method. Banks and card networks usually credit the amount within 5 to 10 working days. Any payment gateway charge that is not returned to us may be deducted.